Privacy Policy

At NeugenAI ("we," "us," or "our"), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.neugenai.uk] (the "Site") or use our products and services (the "Services"). Please read this policy carefully to understand our views and practices regarding your personal data and how we treat it.

By using our Site and Services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We collect several types of information in order to provide and improve our Site and Services, including:

Personal Data: While using our Site or Services, we may collect personal data that can identify you, such as:

• Name
• Email address
• Phone number
• Payment information (if applicable)
• Job title or company name (if applicable)
• Any other information you voluntarily provide to us via forms, surveys, or account registration.

Usage Data: We may collect information on how the Site and Services are accessed and used, including but not limited to:

• Your IP address
• Browser type and version
• Pages you visit on our Site
• Time and date of your visit
• Device type
• Geolocation information
• Referring URL
• Information about how you interact with our Site and Services.

Cookies and Tracking Technologies: We use cookies and similar technologies to track your activity on our Site. Cookies are small files stored on your device that help us improve your user experience. You can manage cookie settings through your browser preferences.

2. How We Use Your Information

We may use the information we collect for the following purposes:

• To provide, maintain, and improve our Site and Services.
• To personalize and optimize your user experience.
• To respond to inquiries, provide customer support, and send you relevant updates or information.
• To process payments for any paid Services you subscribe to.
• To send you newsletters, promotional materials, or other communications, with your consent.
• To monitor and analyze usage and trends to improve our offerings.
• To comply with legal obligations, enforce our terms, and prevent fraud or abuse.

3. Legal Basis for Processing Personal Data (EU and UK Users)

If you are located in the European Union (EU) or the United Kingdom (UK), our legal basis for collecting and using your personal data depends on the context in which we collect it:

• Consent: We may process your personal data when you have given us explicit consent to do so (e.g., subscribing to a newsletter).
• Contractual Necessity: We may process your personal data to fulfill a contract with you, such as processing payments or providing you with Services you have requested.
• Legitimate Interests: We may process your personal data based on our legitimate interests, such as improving the functionality of our Site or Services.
• Legal Obligation: We may need to process your personal data to comply with legal obligations.

4. Sharing Your Information

We may share your personal data with third parties in the following circumstances:

• Service Providers: We may share your information with third-party service providers who help us operate our business and provide Services, such as payment processors, hosting providers, and analytics services. These third parties are obligated to protect your data and only use it for the purpose of performing services on our behalf.
• Legal Requirements: We may disclose your personal data to comply with legal obligations, enforce our policies, or protect our rights or the rights of others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of the transaction. We will notify you if such a transfer occurs. We do not sell, rent, or trade your personal data to third parties.

5. Data Security

We take the security of your personal data seriously and implement reasonable measures to protect it from unauthorized access, use, alteration, or disclosure. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We will retain your personal data only for as long as necessary for the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Once your data is no longer needed, we will securely delete or anonymize it.

7. Your Rights

Depending on your location, you may have the following rights in relation to your personal data:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can request that we correct any inaccuracies in your personal data.
• Right to Erasure: You can request that we delete your personal data, subject to certain exceptions.
• Right to Restrict Processing: You can request that we restrict the processing of your personal data under certain circumstances.
• Right to Data Portability: You can request that we transfer your personal data to another service provider, if technically feasible.
• Right to Object: You can object to the processing of your personal data in certain situations, including processing for direct marketing purposes.
• Right to Withdraw Consent: If we process your personal data based on your consent, you can withdraw that consent at any time. To exercise any of these rights, please contact us at the details provided below.

8. International Data Transfers

As a company based in the United Kingdom, we may transfer your personal data to countries outside the UK and the European Economic Area (EEA) where our service providers are located. We will ensure that appropriate safeguards are in place to protect your data in compliance with applicable data protection laws.

9. Children’s Privacy

Our Site and Services are not intended for use by individuals under the age of 16. We do not knowingly collect personal data from children. If we learn that we have collected personal data from a child under 16 without verification of parental consent, we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will post the updated Privacy Policy on this page with a new "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

NeugenAI
71-75 Shelton Street, Covent Garden,
WC2H 9JQ, London,
United Kingdom
Email: hr@neugenai.uk
Phone: +44 7868334645

By using our Site or Services, you agree to the terms of this Privacy Policy.